Field Service Technician

Founded in 1968 as a trading company for Scandinavian laboratory equipment,  SKAN  is now global market leader in the specialist area of ​​isolator construction for aseptic applications. One of our core competencies is the manufacturing of process isolators for pharmaceutical-aseptic production. Even the most complex customer requirements can be fulfilled thanks to the experts at our in-house laboratories who research innovative solutions for isolator technology. We currently employ around 800 employees with over 40 nationalities represented. SKAN's global headquarters are near Basel, Switzerland.

SKAN US with about 40 employees currently and headquartered in Raleigh, NC, is providing services and spare parts to SKAN customer in the US, Canada and Puerto Rico.

This Field Service Technician / Field Service Engineer position requires an energetic person with strong technical knowledge and the desire to advance their skills across multiple service disciplines. Experience with GXP requirements in the Pharmaceutical Industry is desired. Travel to customer locations throughout North America, and to SKAN AG in Basel, Switzerland for periodic training will be required. The position is reporting to the SKAN US Field Service Supervisor.

 Hard skills

• Technician / Engineer in the field of mechatronics, electrical engineering, systems engineering, electronics control systems or similar, bachelor's degree in of these areas preferred
• Experienced in execution of maintenances, requalification services and troubleshooting
• Versed in setting up and following protocols and reports
• Professional experience with cGMP and GAMP requirements in the Pharmaceutical Industry is an advantage
• Experience with HEPA filter testing and calibration preferred
• Field service experience with strong travel activity (nationally)
• Valid Drivers license, passport
• Safe handling of MS Office
• Fluent English, German speaking skills are a plus

 Soft skills

• Willingness to travel approx. 75-90%
• Responsible, precise and cleanly documented working methods
• Enjoy working in a team
• Analytically thinking, solution-oriented and reliable
• Distinct customer and service orientation
• Strong communication skills
• Comfortable demonstrating and providing operator training with end users
• Ability to work independently
• Flexible and eager to learn

 We offer you

• An open corporate culture and teamwork
• Short decision-making paths and flat hierarchies
• Intensive training on the job
• Continued training, especially at our internal SKAN Academy
• Excellent base salary with potential annual bonus opportunity
• Monthly car allowance
• Major medical, dental and vision for employee and family, short-term and long-term disability for employee
• 401K with 100% company match up to 6% immediately vested
• 15 paid vacation days and nine observed company holidays per year, generous rollover policy

SKAN US is committed to provide equal employment opportunities and evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.